Good intentions need good governance.

Safety comes first.

We are committed to creating safe, respectful environments for children and adults at risk. This policy applies to trustees, volunteers, contractors and anyone acting for the charity. The welfare of a person at risk takes priority over reputational, operational or financial considerations.

Our commitments

• Treat everyone with dignity and never tolerate abuse, neglect, exploitation, harassment or discrimination.
• Plan activities with appropriate supervision, safe access, clear boundaries and proportionate safer recruitment.
• Never promise confidentiality where somebody may be at risk; share information only with those who need it to protect someone or meet a legal duty.

Reporting a concern

Listen calmly, do not investigate or ask leading questions, record facts promptly and report the concern to helloukfoundation@outlook.com. If anyone is in immediate danger, call 999. We may refer concerns to the relevant local authority safeguarding service, police or another statutory agency. Allegations involving a trustee must be handled without that person controlling the response.

Records will be factual, dated and securely held. Trustees will consider whether the Charity Commission must be notified and will review lessons following any incident.

Using information responsibly.

The UK Foundation, registered charity 1216392, is the data controller for personal information used in its charitable activities. We may receive names, contact details, correspondence, donation and Gift Aid information, volunteer details, photographs, project information and limited website technical data.

We use information to answer enquiries; manage donors, volunteers, partners and projects; process donations and Gift Aid; meet legal, accounting, safeguarding and regulatory duties; improve our work; and send updates where permitted. Depending on the activity, our lawful basis may be consent, contract, legal obligation, vital interests or legitimate interests.

Sharing, security and retention

Information may be shared with trusted service providers, professional advisers or public authorities where necessary. We do not sell personal information. We use proportionate access controls and retain information only as long as needed for its purpose, legal duties and legitimate record keeping.

Your rights

Depending on the circumstances, you may request access, correction, deletion, restriction or portability, object to processing, or withdraw consent. Email helloukfoundation@outlook.com. You may also complain to the Information Commissioner’s Office.

Minimal, transparent website technology.

Cookies and similar technologies are small files or records used by websites and services. This site may use strictly necessary technical storage to deliver pages securely. Embedded maps, fonts, donation services or other third-party content may also receive technical information such as an IP address and may use their own technologies when loaded.

We will not use non-essential analytics or advertising cookies without an appropriate choice mechanism. Browser settings can block or delete cookies, although blocking necessary technologies may affect how parts of the site work. We will update this policy and any controls if our services change.

Fair access and respectful participation.

We value people from every background and will not unlawfully discriminate because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, or for another irrelevant reason.

• We will make volunteering, partnerships, services and communications as inclusive and accessible as reasonably possible.
• Decisions will be based on relevant skills, needs, risks and our charitable objects.
• We will consider reasonable adjustments and different ways to participate.
• Bullying, harassment, victimisation and discriminatory behaviour will be challenged.
• Community input will inform projects so they reflect local people rather than assumptions.

Concerns may be raised without fear of unfair treatment through our contact address.

A fair route for concerns.

Email helloukfoundation@outlook.com with what happened, when, who was involved and the outcome sought. If email is not accessible, ask us to agree another reasonable format.

We aim to acknowledge complaints within five working days and provide a substantive response within twenty working days. If a matter is complex, we will explain why and give an updated timescale. A person not directly involved will review the matter wherever practicable.

A trustee review may be requested within twenty working days of our response; we aim to respond within a further twenty working days. Relevant external routes may include the Charity Commission, Fundraising Regulator, Information Commissioner’s Office, police or another appropriate body. Safeguarding and whistleblowing matters will use the relevant policy.

We will keep a proportionate record, monitor themes and use learning to improve. Nobody will be disadvantaged for making a genuine complaint.

Supporting people who give their time.

Volunteering is freely given and does not create an employment relationship. We will provide a clear role, induction, a named contact and proportionate information, training and supervision. We aim to provide a safe, inclusive environment and consider reasonable adjustments.

Volunteers must follow charity policies, work within their competence, treat people respectfully, protect confidential information, report hazards and concerns, and speak for the charity only when authorised. References or criminal-record checks will be used only where proportionate and legally eligible.

Reasonable authorised expenses may be reimbursed against receipts where agreed in advance. Either the volunteer or charity may end the arrangement; wherever appropriate, we will explain the decision and handle it respectfully.

Safe restoration and community activity.

We will take proportionate steps to protect trustees, volunteers, contractors, visitors and members of the public affected by our work. Safety planning is integral to kiosk surveys, restoration, installation, maintenance, events and community use.

• Assess significant risks before work begins and review them when conditions change.
• Use competent contractors for specialist, electrical, structural, lifting, hazardous-material or construction work.
• Provide suitable information, equipment, supervision and emergency arrangements.
• Consider traffic, public access, weather, lone working, manual handling and fire.
• Stop work where there is immediate danger.

Everyone must take reasonable care and report defects, near misses, injuries and unsafe conditions. Incidents will be recorded, investigated proportionately and reported where legally required. Contractors remain responsible for their own legal duties and safe systems of work.

Informed and proportionate decisions.

We manage risk to support responsible delivery rather than eliminate all uncertainty. Strategic, financial, operational, safeguarding, legal, reputational, environmental, information and project risks will be identified and assessed proportionately.

Material risks will be recorded with their likelihood, impact, controls, further actions, responsibility and timescale. High or rapidly changing risks must be raised with trustees promptly. Work outside our risk appetite may be stopped, redesigned, insured, transferred to a competent specialist or declined. Principal risks will be reviewed periodically and after serious incidents or major changes.

Respond, protect and report.

A serious incident is an adverse event, actual or alleged, that results in or risks significant harm to people, loss of charity money or assets, damage to property, disruption to our work or harm to our reputation. Examples may include safeguarding failures, fraud, cyber incidents or major health and safety events.

We will protect people first, contact emergency or statutory services where needed, secure funds and information, preserve evidence and limit further harm. Trustees will document facts and decisions, notify insurers or authorities where required, and decide promptly whether to report to the Charity Commission. Afterward, we will review causes, communications, controls and lessons.

Decisions in the charity’s best interests.

A conflict may arise from a personal, family, professional, political or financial interest, or a duty to another organisation. Perceived conflicts matter as well as actual conflicts.

Trustees will maintain a register of interests and declare relevant interests at meetings and when circumstances change. Unconflicted trustees will decide how to manage the matter, which may include disclosure, withdrawal, no vote, independent advice or not proceeding. Minutes will record the interest, action and reasons. Trustee benefit is permitted only where authorised by the governing document or law.

Protecting charitable funds.

Funds must be used only to further our objects. Trustees will set budgets, monitor income and expenditure, review reserves and cash flow, keep reliable records and meet reporting obligations.

• Hold money in accounts in the charity’s name and use appropriate dual authorisation where available.
• Separate initiation, approval and reconciliation of material transactions wherever practicable.
• Record donations and restricted funds accurately.
• Obtain proportionate quotations and retain invoices or receipts.
• Maintain appropriate asset records and protect equipment and access credentials.

Suspected fraud, theft or misuse must be reported promptly, investigated without compromising evidence and referred to the bank, police, insurer or Charity Commission where appropriate.

Ethical fundraising and responsible support.

Fundraising will be honest, respectful, lawful and consistent with our values. Appeals will explain their purpose clearly, avoid unreasonable pressure and treat people in vulnerable circumstances with particular care.

Donations will be recorded accurately and used for their stated purpose. We may decline or return support where acceptance would be unlawful, create disproportionate cost or risk, compromise our independence, conflict with our objects or cause serious harm to trust in the charity. Significant decisions will be documented, and donor influence will not override trustee duties.

Fundraising concerns can be raised through our Complaints Policy and, where applicable, with the Fundraising Regulator.

Speaking up about serious wrongdoing.

Trustees, volunteers and others working with us may raise genuine concerns about wrongdoing, danger, illegality, fraud, safeguarding failures, concealment or serious breaches of policy. Personal grievances will normally use the complaints or volunteer route.

Raise a concern promptly with a trustee or by email, stating that it is a whistleblowing concern. If it concerns the normal recipient, contact another trustee. Proof is not required before speaking up. Nobody should suffer retaliation for a genuine concern, even if it is not substantiated.

We will assess, investigate or refer the concern, protect confidentiality as far as reasonably possible and provide an update where lawful and practicable. Relevant external bodies may include the Charity Commission, police, safeguarding authority or Information Commissioner’s Office.

Repair, reuse and long-term value.

Restoring and reusing telephone kiosks retains cultural value and can avoid unnecessary material loss. We will consider environmental effects alongside safety, heritage, cost, accessibility and community benefit.

• Prioritise repair, reuse and responsible sourcing where practicable.
• Reduce waste, transport, pollution and unnecessary energy use.
• Use competent contractors and dispose of hazardous or specialist waste lawfully.
• Choose durable, maintainable solutions and consider whole-life impact.
• Respect biodiversity, local character and public space.

Using this website.

By using this website, you agree to use it lawfully and not damage, disrupt, misuse or attempt unauthorised access to the site or its services. Content is general information and is not legal, medical, technical or professional advice.

We aim to keep information accurate but cannot guarantee that every page is complete, current or continuously available. Projects, locations, costs and proposals may change. Unless stated otherwise, website text and branding belong to The UK Foundation or are used with permission. Reasonable links and short attributed quotations are welcome; content must not be misrepresented or commercially reused without permission.

Third-party links do not imply control or endorsement. Nothing in these terms excludes liability that cannot lawfully be excluded.

A website for as many people as possible.

We aim to provide readable text, logical headings, keyboard-accessible navigation, meaningful links, sufficient colour contrast and responsive layouts. Some third-party maps, services or older documents may not yet offer the same level of accessibility as the main site.

If you need information in another format or encounter a barrier, email us with the page or document and your preferred format. We will consider the request and respond as soon as reasonably practicable. This statement was prepared on 19 September 2026 and will be reviewed following significant website changes or feedback.